Privacy Policy

How we collect, use, and protect your information.

Maintain Roofing respects your privacy and is committed to handling personal information responsibly. This policy outlines what we collect when you visit our website or contact us, how we use it to respond to enquiries and deliver services, and the steps we take to keep your information secure.

Maintain Roofing

ABN 67 140 543 058 | QBCC Licence 15493453

Last updated: June 2026

Maintain Roofing (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information, and how we comply with the *Privacy Act 1988* (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the practices described in this policy.

What information we collect

We may collect personal information that you provide directly to us, including:

  • Your name, phone number and email address
  • Your property or job site address
  • Details about your roofing or coating requirements
  • Any other information you choose to provide when requesting a quote, booking a service, or contacting us

When you visit our website, we may also automatically collect technical information such as your IP address, browser type, the pages you view, and the date and time of your visit. This may be collected through cookies and similar technologies (see below).

How we collect it

We collect personal information when you:

  • Submit an enquiry or quote request through our website
  • Call, email or message us
  • Engage us to carry out roofing, coating, repair, inspection or maintenance work
  • Provide feedback or a review

Where reasonable and practicable, we collect personal information directly from you.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide quotes
  • Schedule, carry out and follow up on roofing and coating services
  • Issue invoices and process payments
  • Provide warranty documentation and ongoing maintenance reminders
  • Improve our services and website
  • Send you relevant updates or offers, where you have agreed to receive them

We will not use your information for a purpose unrelated to the above without your consent, unless required or permitted by law.

Disclosure of your information

We may share your personal information with:

  • Subcontractors or suppliers involved in delivering your job
  • Body corporate or strata managers, where relevant to the work being carried out
  • Our accountant, bookkeeper or other professional advisers
  • Payment processors and software providers we use to run the business
  • Government bodies or regulators where required by law (for example, the QBCC)

We do not sell your personal information to third parties.

Marketing communications

If you have provided your details, we may occasionally contact you with information about our services or special offers. You can opt out at any time by replying with “unsubscribe” or contacting us directly, and we will stop sending you marketing communications.

Cookies

Our website may use cookies to help it function properly and to understand how visitors use the site. You can disable cookies in your browser settings, though some parts of the website may not work as intended if you do.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Information is stored securely in our business systems and is only accessible to those who need it to carry out their work. When information is no longer needed and we are not required to retain it, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below. We will respond within a reasonable time.

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the “last updated” date shown above.

Contact us

If you have any questions about this policy, or a concern or complaint about how we have handled your personal information, please contact us:

Maintain Roofing

Email: info@maintainroofing.com.au

Phone: 0447815456

Palm Beach, Gold Coast, QLD

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.